Privacy policy

1. Impor­tant infor­ma­tion and who we are

Pur­pose of this pri­va­cy policy

Frontier Surrey Limited has cre­at­ed this pri­va­cy notice in order to demonstrate our com­mit­ment to pro­tect­ing and respect­ing your per­son­al data. The pri­va­cy and secu­ri­ty of your infor­ma­tion is very impor­tant to us. This pri­va­cy notice is intend­ed to pro­vide you with details about how any infor­ma­tion that we col­lect from you, or that you pro­vide to us, will be processed. It is there­fore also intend­ed to assist you in mak­ing informed deci­sions about your use of our web­site. Please read the fol­low­ing infor­ma­tion care­ful­ly to under­stand our prac­tices regard­ing your infor­ma­tion and your per­son­al data and how we will use and pro­tect it for all of your interactions with Frontier Surrey Ltd.

Who we are

Frontier Surrey Limited, started in 2019 as a family-run specialist commercial landscaping business with a hardworking, friendly team. The business has evolved to offer domestic services and has a strong workforce to cater for our ever growing customers.

We build strong relationships with our clients and continually invest in training, systems and accreditations to maximise our effectiveness. We hold Safe Contractor, SMAS and Constructionline accreditations and are certified ISO 

It is impor­tant that you read this pri­va­cy notice togeth­er with any oth­er pri­va­cy notice we may provide on spe­cif­ic occa­sions when we are col­lect­ing or pro­cess­ing your infor­ma­tion, so that you are ful­ly aware of how and why we are using your information.

You can con­tact Frontier Surrey Ltd at any time as follows:

- By email­ing admin@frontiersurreyltd.com for ques­tions about this pri­va­cy notice or how we use your information

- By email­ing customercare@frontiersurreyltd.com for ques­tions about our prod­ucts and services

- By writ­ing to us at: Beechwood Farm, Ewshot, Farnham, GU10 5BS.

Please also refer to sec­tion 13 below for fur­ther con­tact details.

2. What infor­ma­tion do we collect?

Frontier Surrey Ltd will not col­lect any infor­ma­tion about indi­vid­u­als using this web­site or our ser­vices, except where it is specifi­cal­ly and know­ing­ly pro­vid­ed by them, or as oth­er­wise explained in this pri­va­cy notice.

We will col­lect infor­ma­tion about you that you give us by fill­ing in forms on our web­site (includ­ing the ​“con­tact us” form), request­ing or obtain­ing a quote, or by cor­re­spond­ing with us, whether by phone, email or oth­er­wise. We will also col­lect infor­ma­tion that you pro­vide when you reg­is­ter to use our web­site, search for a prod­uct or ser­vices, or report a prob­lem with our website.

Exam­ples of the infor­ma­tion that you might pro­vide to us are as follows:

• Iden­ti­ty data includ­ing your first name and last name

• Con­tact data includ­ing your email address, tele­phone numbers

• Com­pa­ny data includ­ing your com­pa­ny name, job title and billing address

• Tech­ni­cal data includ­ing IP address, any login data, and oth­er tech­nol­o­gy you might use to access this website

• Mar­ket­ing and com­mu­ni­ca­tions data includ­ing your pref­er­ences in receiv­ing mar­ket­ing from us and your com­mu­ni­ca­tion preferences

There will also be some lim­it­ed infor­ma­tion that we may col­lect about you our­selves. On each of your vis­its to our web­site, we will auto­mat­i­cal­ly col­lect stan­dard cook­ies – please refer to sec­tion 7 below of this pri­va­cy notice for fur­ther infor­ma­tion about this.

3. Why we need to col­lect and use your information

We need to col­lect your infor­ma­tion in order to be able to deliv­er the ser­vices or prod­ucts you request from us, and to ful­fil any orders or con­tracts you place with us. For exam­ple, if you vis­it the Frontier Surrey Ltd web­site and request a quote for ser­vices, we need to use your name and email address to send you the quote you have request­ed. If you enquire about ser­vices or accept the deliv­ery of ser­vices, you accept that Frontier Surrey Ltd will store your details in our data­base for the pur­pos­es of ful­fill­ing your enquiry and/​or contract.

Any oth­er pro­cess­ing of your per­son­al data will either be with your con­sent (for exam­ple, we will only send com­mu­ni­ca­tions about spe­cial offers to cus­tomers who tell us they want to receive this) or because we are legal­ly required to process it.

4. How we use your information

Your personal data collected through our websites will only be used for the purposes for which it was provided by you. The infor­ma­tion col­lect­ed will be used to:

• Send you the infor­ma­tion you have request­ed and/​or enable us to pro­vide the prod­ucts, goods or ser­vices that you have request­ed from us

• Set up con­tact details for you on our cus­tomer man­age­ment database

• Ful­fil the terms of any con­tract with you

• Where it is nec­es­sary for our legit­i­mate inter­ests (or those of a third par­ty) and your inter­ests and fun­da­men­tal rights do not over­ride those interests

• Ensure that con­tent from our web­site is pre­sent­ed in the most effec­tive man­ner for you

• Pro­vide infor­ma­tion that may be use­ful to you, if you have con­sent­ed to this, such as offers on prod­ucts we have quot­ed on pre­vi­ous­ly for you. We may con­tact you by email or phone

• Notify you of changes to our services

• Anticipate and resolve problems with any services supplied to you

• Send statements, invoices and payment reminders and collect payments should you contract with us

If you do not want us to use your data on this way, or if you want to stop receiv­ing these mes­sages from us, please refer to the​ “How to opt-out” para­graph at sec­tion 12 of this pri­va­cy notice.

We do not intend to trans­fer your infor­ma­tion out­side of the EU.

We may also use your infor­ma­tion to admin­is­ter our web­site and for our own inter­nal oper­a­tional and admin­is­tra­tive pur­pos­es only, includ­ing trou­bleshoot­ing, data analy­sis, test­ing, and as part of our efforts to keep our web­site safe and secure. We may also use your IP address to help diag­nose prob­lems with our serv­er and to admin­is­ter our web­site only.

5. How long do we keep your information?

We will retain your infor­ma­tion for the fol­low­ing time periods:

• If we hold your infor­ma­tion for the pur­pos­es of an order or con­tract you have placed with us, we will hold your infor­ma­tion for as long as the con­tract is in place for the goods or ser­vices you ordered from us, and for a rea­son­able peri­od after the con­tract ter­mi­nates or expires, to ensure we can still answer any queries you might have about the ser­vices you had received, and to sat­is­fy any legal, account­ing or report­ing requirements

• If we hold your infor­ma­tion for the pur­pos­es of a quote or sur­vey we have pro­vid­ed, but you did not ever place an order with us, we will hold your infor­ma­tion for a rea­son­able peri­od after pro­vid­ing the quote or sur­vey (in case you do decide to place an order with us)

• In addi­tion, if we hold your infor­ma­tion because you have told us you are hap­py to receive com­mu­ni­ca­tions from Frontier Surrey Ltd about our prod­ucts and ser­vices, then we will hold this for a rea­son­able peri­od of time, and until you tell us you no longer want to receive those com­mu­ni­ca­tions (as you can unsub­scribe at any time)

• If there is any infor­ma­tion we hold about you due to a legal require­ment, we will hold it for as long as we are legal­ly required to do so

You have var­i­ous rights in rela­tion to the infor­ma­tion we hold about you, includ­ing rights to access your infor­ma­tion and rights to have it delet­ed from our sys­tems. Please refer to sec­tion 8 for more infor­ma­tion about this.

6. Who we share your infor­ma­tion with

We take your pri­va­cy seri­ous­ly, and we will only share your data with third par­ties in lim­it­ed cir­cum­stances. We require all third par­ties to respect the secu­ri­ty of your per­son­al data and to treat it in accor­dance with the law.

By using our web­site, you agree that we have the right to share your per­son­al infor­ma­tion with:

• Care­ful­ly select­ed sup­pli­ers and sub-con­trac­tors who are fully committed to protecting you data (for the pur­pos­es of per­form­ing any con­tract we enter into with you). We do sometimes use third par­ty sup­pli­ers to help us deliv­er ser­vices and ful­fil cus­tomer orders

• Pro­fes­sion­al advis­ers includ­ing audi­tors and insurers

• Where we are under a duty to do so in order to com­ply with any legal or reg­u­la­to­ry oblig­ation, or to pro­tect the rights, prop­er­ty or safe­ty of Frontier Surrey Ltd and our cus­tomers. This includes exchang­ing infor­ma­tion with oth­er com­pa­nies and organ­i­sa­tions where we are legal­ly required to do so, for exam­ple for the pur­pos­es of fraud pro­tec­tion and cred­it risk reduction.

We might also share anonymised, non-per­son­al data (includ­ing aggre­gat­ed sta­tis­tics and group data) about traf­fic pat­terns of our web­site vis­i­tors with part­ners or oth­er third par­ties. We do not dis­close infor­ma­tion about iden­ti­fi­able indi­vid­u­als to any third par­ty adver­tis­ers on our web­site, but we may pro­vide them with aggre­gate infor­ma­tion about our users (for exam­ple, we may inform them that 500 men aged under 30 have clicked on their adver­tise­ment on any giv­en day). We may also use such aggre­gat­ed infor­ma­tion to help adver­tis­ers reach the kind of audi­ence they want to tar­get (for exam­ple, women in a cer­tain post­code area). How­ev­er, we do not sell or share any infor­ma­tion or per­son­al data about indi­vid­ual users or any iden­ti­fi­able individual.

7. Cook­ies

What are cookies?

As with most oth­er com­mer­cial web­sites, our web­site uses a stan­dard tech­nol­o­gy called ​‘cook­ies’. Cook­ies con­tain infor­ma­tion that is trans­ferred to your computer’s hard drive.

A ​‘cook­ie’ is a very small text doc­u­ment, which often includes an anony­mous unique iden­ti­fi­er. For fur­ther infor­ma­tion, vis­it www​.about​cook​ies​.org.

How we use cookies

We use the fol­low­ing cook­ies on our website:

Strict­ly nec­es­sary cookies

These are cook­ies that are required for the oper­a­tion of our web­site. They include, for exam­ple, cook­ies that enable you to log into secure areas of our website

Analytical/​performance cookies

These allow us to recog­nise and count the num­ber of vis­i­tors and to see how vis­i­tors move around our web­site when they are using it. This helps us to improve the way our web­site works, for exam­ple, by ensur­ing that users are find­ing what they are look­ing for eas­i­ly. We use cook­ies oper­at­ed by Google for these purposes

Func­tion­al­i­ty cookies

These are used to recog­nise you when you return to our web­site. This enables us to per­son­alise our con­tent for you or remem­ber your pref­er­ences.

For exam­ple, we use cook­ies to record infor­ma­tion about a user’s access to this web­site. Users may view the web­site with­out the use of cook­ies by leav­ing the web­site, dis­abling cook­ies in their Inter­net brows­er and re-enter­ing the web­site, but this may lim­it your access to this web­site or the func­tion­al­i­ty of cer­tain pages with­in the web­site. By using this web­site with­out dis­abling cook­ies, you con­sent to us col­lect­ing and using infor­ma­tion obtained from cookies.

Infor­ma­tion gath­ered through cook­ies and web serv­er logs may include the date and time of vis­its, the pages viewed, time spent at our web­site, and the web­sites vis­it­ed just before and just after our website.

We may col­lect infor­ma­tion about your com­put­er, includ­ing, where avail­able, your IP address, oper­at­ing sys­tem and brows­er type, for sys­tem admin­is­tra­tion pur­pos­es, and to report aggre­gate infor­ma­tion to any third par­ty adver­tis­ers on our web­site. This is sta­tis­ti­cal data about our users’ brows­ing actions and pat­terns and does not iden­ti­fy any individual.

Please note that any third par­ty adver­tis­ers on our web­site may also use cook­ies, over which we have no control.

Why we use cookies

As you browse on our web­site, the web­site uses its cook­ies to dif­fer­en­ti­ate you from oth­er users, in order to make sure you don’t see the same con­tent repeat­ed­ly, to deliv­er con­tent spe­cif­ic to your inter­ests, and to help pro­vide you with an excel­lent user experience. They help us to improve our web­site and to deliv­er a bet­ter and more per­son­alised ser­vice. They also save you from re-inputting infor­ma­tion when you return to our website.

Cook­ies, in con­junc­tion with our web server’s log files, also allow us to cal­cu­late the aggre­gate num­ber of peo­ple vis­it­ing our web­site and to check which parts of the web­site are most pop­u­lar. This helps us gath­er feed­back in order con­stant­ly to improve our web­site and bet­ter serve our customers.

8. Your rights in rela­tion to your information

Your per­son­al data is also pro­tect­ed by the Data Protection Act 2018, the Gen­er­al Data Pro­tec­tion Reg­u­la­tion (and any local other leg­is­la­tion and any leg­is­la­tion or reg­u­la­tions that might super­sede this) (the GDPR). Frontier Surrey Limited takes its oblig­a­tions under the GDPR seri­ous­ly, includ­ing the require­ment that any per­son­al data we use and process must be col­lect­ed for a spec­i­fied and legit­i­mate pur­pose, must be accu­rate and kept up to date, and we must ensure the secu­ri­ty of your per­son­al data is main­tained, includ­ing against acci­den­tal loss and unau­tho­rised access.

You also have var­i­ous rights under the GDPR in rela­tion to your per­son­al data, includ­ing the following:

• You have rights to access, cor­rect, erase, restrict or object to your per­son­al data being used by Frontier Surrey Limited.

• You have the right to data porta­bil­i­ty, which allows you to obtain and reuse your per­son­al data for your own pur­pos­es across dif­fer­ent services.

• You have the right to with­draw your con­sent to Frontier Surrey Ltd using your per­son­al data

• You also have the right to make a com­plaint with the data pro­tec­tion author­i­ty in the UK (the Infor­ma­tion Commissioner’s Office — https://​ico​.org​.uk/)

If you want to exer­cise any of these rights, please con­tact us at admin@frontiersurreyltd.com. We may need to request spe­cif­ic infor­ma­tion from you to help us con­firm your iden­ti­ty and ensure your right to access your per­son­al data (or to exer­cise any of your oth­er rights). This is a secu­ri­ty mea­sure to ensure that per­son­al data is not dis­closed to any per­son who has no right to receive it. We may also con­tact you to ask for fur­ther infor­ma­tion in rela­tion to your request to speed up our response.

We try to respond to all legit­i­mate requests with­in one month. Occa­sion­al­ly it may take us longer than one month if your request is par­tic­u­lar­ly com­plex or you have made a num­ber of requests. In this case, we will noti­fy you of this and will keep you updat­ed about our progress.

9. Changes to this notice

We keep our pri­va­cy notice under reg­u­lar review and we will place any updates on this web page. You should reg­u­lar­ly check this notice for updates.

This pri­va­cy notice was last updat­ed in September 2023.

10. Your consent

By using this web­site, you con­sent to our col­lec­tion and use of your infor­ma­tion as described in this pri­va­cy notice.

11. How we main­tain the secu­ri­ty of your information

This web­site has robust secu­ri­ty mea­sures in place to try to prevent the loss, mis­use and alter­ation of the infor­ma­tion under our control.

We treat all per­son­al data that we hold with the utmost care and secu­ri­ty. Sub­ject to the terms of this notice and any con­tract that we have in place with you, any details you pro­vide to us or that we store will remain confidential.

The data that we col­lect from you will be stored on our secure servers. Once we have received your infor­ma­tion, we will use strict pro­ce­dures and secu­ri­ty fea­tures to pre­vent unau­tho­rised access. Where we have giv­en you (or where you have cho­sen) a pass­word which enables you to access certain parts of our web­site, you are respon­si­ble for keep­ing this pass­word confidential.

Unfor­tu­nate­ly, the trans­mis­sion of infor­ma­tion via the inter­net can never be guaranteed to be complete­ly secure. While we will do our best to pro­tect your per­son­al data once we receive it on our web­site and servers, we can­not guar­an­tee the secu­ri­ty of your data when it is trans­mit­ted to our web­site over the inter­net, as there are cer­tain mat­ters that will be out­side of our con­trol (for example, any virus­es that might exist on your com­put­er). The ini­tial trans­mis­sion of your per­son­al data is there­fore at your own risk. Once your data has been received on our plat­forms, how­ev­er, we take own­er­ship for its secu­ri­ty as set out in this pri­va­cy notice.

12. How to opt-out

You have the right at any time to ask us not to process your per­son­al data. We do need to process cer­tain per­son­al data to be able to ful­fil any order or con­tract that you place with Frontier Surrey Ltd (including your name, email address, phone num­ber and address), so please be aware that any opt-out in rela­tion to this data will have an impact on our abil­i­ty to deliv­er our oblig­a­tions to you.

13. Con­tact­ing Frontier Surrey Ltd

You can con­tact us by emailing admin@frontiersurreyltd.co.uk or by filling in the form on the “contact us” page of the website.